Refund Policy

1. Refund Eligibility

We offer refunds under the following conditions:

• The refund request is made within 14 days of purchase
• The account is in Phase 1 (initial evaluation)
• No trades have been placed on the account
• The account has not been breached or marked as failed

2. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Any trade has been executed on the account (even if immediately closed)
• The account has advanced to Phase 2
• More than 14 days have passed since purchase
• The account was terminated due to rule violations
• The user violated our Terms and Conditions

3. How to Request a Refund

To request a refund:

1. Email support@capitaltreefunding.com with subject "Refund Request"
2. Include your registered email address and account number
3. State the reason for your refund request
4. Our team will review your request within 2-3 business days

4. Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are credited to the original payment method
• A processing fee of ₹99 may be deducted for payment gateway charges
• You will receive email confirmation once the refund is processed

5. Free Retry Policy

6. Contact

For any questions regarding our refund policy:

Email: support@capitaltreefunding.com
WhatsApp: +91 86696 96511
Response time: Within 24 hours

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